Shipping & Payment
Within Switzerland and Liechtenstein, orders are shipped via Swiss Post with PostPac Economy. Orders with a purchase value of CHF 100.00 and more are shipped free of charge. For all other orders, a shipping fee of CHF 9.50 will be charged. If requested, your order can be sent with PostPac Priority for a fee of CHF 11.00. In some exceptional cases, higher shipping fees may need to be charged.
All products in the Swiss webshop https://shop.soglio-produkte.ch are shipped exclusively within Switzerland and Liechtenstein. Orders and deliveries to EU countries need to be made in the webshop of SOGLIO (Deutschland) GmbH: https://shop.soglio-produkte.de
Returns and Warranty
Customers inspect the products after delivery and must notify of any obvious defects, especially wrong deliveries, quantity deviations and other noticeable defects as soon as possible, at the latest 10 days after receiving the delivery.
Customers must notify SOGLIO in written form of all latent defects within 10 days of their detection. Latent defects may be claimed up until two years after receiving the delivery. All claims must describe the problem as closely as possible, as deemed acceptable to the customer. SOGLIO is excluded from any late, incomplete and unsupported warranty claims.
Returns are accepted only upon consultation and including a copy of the receipt. Customers are responsible for proper shipping. Any shipping fees are chargeable to customers. It is at the discretion of SOGLIO if a faulty delivery is corrected, or fully or partially replaced.
The present scope of warranty is final. Any additional warranty of SOGLIO is therefore explicitly excluded. SOGLIO is specifically not liable for any mediate or immediate defects.
- On Account
You receive a written invoice with the delivery. When ordering on account, SOGLIO-PRODUKTE AG reserves the right to obtain any credit rating information.
Bank details: SOGLIO-PRODUKTE AG, GKB Chur, Account No.: CK 412.125.200, IBAN: CH31 0077 4110 4121 2520 0, Clearing-Nr.: 774, SWIFT (BIC): GRKBCH2270A
- Credit Card (Visa or Eurocard/Mastercard) via SIX Payment Services
- Via Paypal
- Via Twint
- Via PostFinance (Card or E-Finance)
If we cannot determine a payment 45 days after invoicing, we send out a reminder (1st warning). Should this remain unsuccessful, we send out fee-based reminders (2nd reminder CHF 20.00, 3rd reminder CHF 50.00). After this reminder procedure we reserve the right to take legal action.
CH-7608 Castasegna, 08.12.2020
QUESTIONS? CALL US +41 (0)81 822 18 43
Our consultation line is open from Monday to Friday, 08.00 to 12.00 and 13.30 to 17.30
Contact SwitzerlandSOGLIO-PRODUKTE AG
Via Principale 21
Tel. +41 (0)81 822 18 43
Fax +41 (0)81 822 19 70
Contact EuropeSOGLIO (Deutschland) GmbH
opening hours store in CastasegnaMonday to Friday, 08.00 to 12.00
and 13.30 to 18.00.
opening hours store in SoglioFrom June to mid October
Wed* / Thu / Fri / Sat, 11.00 – 17.00
LegalTerms and Conditions
Shipping and payment options